Player Safety & Wellbeing
Responsible Gaming at pjko — Play Safe, Stay in Control
pjko is committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming tools help you stay in control of your time and spending so that gaming remains a fun, recreational activity.
Section 1
Our Commitment to Responsible Gaming
At pjko, we believe that gaming should be entertaining, social and enjoyable — never a source of stress, financial hardship or personal harm. While the vast majority of our players across Dhaka, Chittagong, Sylhet and the rest of Bangladesh enjoy pjko purely for recreation, we recognise that for a small number of people, gambling can become problematic. That is why responsible gaming is not an afterthought at pjko — it is a core part of how we operate.
pjko provides a comprehensive set of responsible gaming tools that put you in control. You can set daily, weekly or monthly deposit limits, activate cooling-off periods, or request full self-exclusion if you feel you need a break from gaming entirely. All of these tools are available through our support team and take effect promptly upon request. We will never pressure you to reverse a responsible gaming decision.
Player Protection Tools
Tools to Keep You in Control
The following responsible gaming features are available to all pjko players at any time. To activate any of these tools, contact our support team at [email protected] or via live chat. All requests are handled promptly and confidentially.
Deposit Limits
Set a maximum amount you can deposit into your pjko account per day, week or month. Once a limit is active, it cannot be increased for 24 hours, giving you time to reconsider. Limits can be reduced immediately upon request.
Session Time Limits
Limit the total amount of time you spend gaming on pjko per session or per day. When your session limit is reached, you will be automatically logged out and given a reminder about responsible play before you can log in again.
Self-Exclusion
If you feel you need to stop gaming entirely for a period, you can request self-exclusion from pjko for periods of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, you cannot access your account, and pjko will not send you any promotional communications.
Cooling-Off Period
Request a short cooling-off period of 24 hours, 48 hours or 7 days if you feel you need a brief break. During a cooling-off period, your account is suspended but not permanently closed. You cannot deposit or place bets during this time.
Reality Checks
Enable regular pop-up reminders during your gaming session that show how long you have been playing and how much you have wagered. Reality checks help you stay aware of your activity and make informed decisions about whether to continue.
Account Activity Review
Request a full summary of your account activity at any time, including deposit history, withdrawal history, total amounts wagered and net gaming results. Understanding your activity pattern is the first step to maintaining healthy gambling habits.
Healthy Play Habits
Principles of Responsible Gaming
Responsible gaming starts with a healthy mindset. Before you play at pjko, consider these guiding principles that our most satisfied players follow. These simple habits make the difference between gaming as entertainment and gaming as a problem.
Golden rules for healthy gambling:
- Only gamble with money you can comfortably afford to lose. Never use money set aside for rent, food, bills, family obligations or loan repayments.
- Set a budget before you start and stick to it regardless of whether you are winning or losing. Chasing losses is one of the most common signs of problematic gambling.
- Treat gambling as entertainment, not as a way to make money or solve financial problems. The house always has a mathematical advantage over time.
- Take regular breaks during your gaming session. Step away, have a drink of water, and return only when you feel relaxed and in control.
- Never gamble when you are under the influence of alcohol, under emotional stress, or when you are using gambling to escape from personal problems.
Gaming should enhance your day, not define it. If you find yourself thinking about pjko constantly, planning your day around gaming sessions, or feeling anxious when you cannot play, these are signals worth paying attention to.
Warning Signs
Signs That Gambling May Be Becoming a Problem
Problem gambling can affect anyone regardless of income, age or background. It often develops gradually. Recognising the warning signs early is the most effective way to address it before it becomes serious. Ask yourself honestly whether any of the following apply to you:
- Spending more time or money on gambling than you originally planned, consistently.
- Feeling irritable, restless or anxious when you are not gambling or when you try to cut down.
- Lying to family members, friends or colleagues about the amount of time or money spent gambling.
- Borrowing money, selling belongings or taking loans to fund gambling activities.
- Chasing losses — continuing to gamble in an attempt to win back money that has been lost.
- Using gambling as a way to escape from problems, stress, loneliness or difficult emotions.
- Neglecting work, family responsibilities or personal health because of time spent gambling.
Recognise these signs in yourself?
You are not alone. Recognising a problem is the most important step. Contact pjko support immediately at [email protected] — our Bangla-speaking team is available 24/7 and can help you activate self-exclusion or connect you with further assistance.
Section 2
Deposit Limits — How They Work
Deposit limits are one of the most practical tools for maintaining control of your gaming budget. Setting a limit on pjko is straightforward and takes effect immediately. Here is how each type works:
Daily Deposit Limit
A daily deposit limit restricts the total amount you can add to your pjko balance in any 24-hour period. For example, if you set a daily limit of ৳2,000, you will be unable to make any further deposits once that amount has been reached, regardless of which payment method you use (bKash, Nagad, Rocket, Upay or bank transfer).
Weekly Deposit Limit
A weekly deposit limit works in the same way but tracks your cumulative deposits across a rolling 7-day window. This is useful if your gaming activity tends to be concentrated on weekends or during cricket match days and BPL season.
Monthly Deposit Limit
A monthly deposit limit gives you full-month budgeting control. Many players find this the most effective option as it aligns with salary cycles and monthly household budgeting, which is common among working Bangladeshis in Dhaka and Chittagong.
Important: once a deposit limit has been reduced, the new lower limit takes effect immediately. If you request an increase to your deposit limit, a mandatory 24-hour waiting period applies before the increase comes into effect. This cooling-off period is designed to protect you from making impulsive decisions during a gaming session.
Section 3
Self-Exclusion — Taking a Full Break
Self-exclusion is the strongest responsible gaming tool available on pjko. When you self-exclude, your access to pjko is fully suspended for the duration you choose. You will not be able to log in, deposit, bet, or receive any promotional offers from pjko during this period. Self-exclusion is a serious and binding commitment — it is not the same as a cooling-off period.
To request self-exclusion, contact the pjko support team at [email protected]. Our agents will process your request promptly and confirm by return message. If you choose a temporary self-exclusion period and that period expires, you will need to actively contact support to reactivate your account — pjko will not automatically reactivate a self-excluded account.
Self-exclusion duration options:
- 1 month — suitable for players who want a structured short-term break from gaming.
- 3 months — recommended for players showing early signs of problematic gaming behaviour.
- 6 months or 1 year — for players who have identified a persistent issue with their gaming habits and want a longer recovery period.
- Permanent self-exclusion — for players who wish to close their pjko account permanently and never return. This decision is irreversible.
Section 4
Protecting Underage Players
pjko takes its responsibility to prevent underage gambling extremely seriously. Access to pjko is restricted exclusively to adults aged 21 and above. All new account registrations require age verification, and pjko reserves the right to request identity documents from any player at any stage of their account lifecycle to confirm they meet the minimum age requirement.
If pjko discovers or reasonably suspects that a player is under the age of 21, the account will be immediately suspended pending investigation. Any funds deposited by a verified underage player will be refunded and no winnings will be paid. pjko will cooperate fully with any relevant authorities as required.
If you share your device with family members or young people at home:
- Always log out of your pjko account when you have finished playing, especially on shared devices used by younger family members.
- Never share your pjko login credentials with anyone else, including family members. You are responsible for all activity on your account.
- Consider using parental control software on shared devices to block access to gaming sites for younger users.
Get Help
Contact pjko Support for Responsible Gaming Assistance
If you are concerned about your own gaming behaviour or that of someone you know, our support team is here to help. pjko's Bangla-speaking support agents are available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh and all public holidays. There is no judgment and complete confidentiality is guaranteed.
24/7 Responsible Gaming Support
Our support team can activate deposit limits, cooling-off periods or self-exclusion on your behalf immediately. All responsible gaming requests are treated with priority and full confidentiality.
Email us anytime — we aim to respond within 1 hour for all responsible gaming requests.
[email protected]Play Responsibly — Explore pjko at Your Own Pace
When gaming stays fun and controlled, it is one of the best forms of entertainment. Browse our games, check the FAQ for common questions, or log in to your account whenever you feel ready.
Read Our FAQ Login to pjko 21+ only. Gambling can be addictive. Please play responsibly.