Legal Documentation
pjko Privacy Policy — How We Handle Your Personal Data
pjko is committed to protecting the privacy of every player on our platform. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you hold over your own data.
Privacy at a Glance
Key Points of the pjko Privacy Policy
The cards below summarise the most important aspects of how pjko handles your personal information. These summaries are provided for convenience only — the full policy in the sections below is the authoritative text.
Your Data Is Secured with SSL
All data transmitted between your device and pjko is encrypted using 256-bit SSL. Your personal and payment information is stored on secure, access-controlled servers.
We Collect Only What Is Necessary
pjko collects personal information only where it is needed to provide services, verify identity (KYC), process payments or comply with legal obligations. We do not collect unnecessary data.
We Do Not Sell Your Data
pjko does not sell, rent or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve pjko services.
You Can Access and Correct Your Data
You have the right to request access to the personal data pjko holds about you, to correct inaccurate information, and to request deletion of your data subject to legal obligations.
Contact Us About Privacy
For any privacy-related queries, data access requests or complaints, contact pjko's support team at [email protected]. We aim to respond within 72 hours.
Section 1
Introduction and Scope
pjko ("we", "us", "our") operates the online gaming platform accessible at pjko.bar. We understand that your personal information is important to you. This Privacy Policy sets out in clear terms how pjko collects, stores, uses, shares and protects the personal data of users ("you", "your") who access or use the pjko platform, including during account registration, gameplay, deposits, withdrawals, and all support interactions.
This Privacy Policy applies to all users of pjko, including players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur and Mymensingh, and all other locations from which the pjko platform is accessed. By using pjko, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Section 2
Information We Collect
Information you provide directly to pjko
- Full name and date of birth (required for account registration and age verification).
- Mobile phone number registered to your account and used for two-factor authentication.
- National ID number, passport number or other government-issued identification details submitted during KYC verification.
- Payment method details including the mobile wallet numbers associated with your bKash, Nagad or Rocket accounts.
- Communications you send to pjko support, including chat transcripts, email correspondence and complaint submissions.
Information collected automatically when you use pjko
- Device identifiers including IP address, device type, operating system version and browser type.
- Geolocation data at the time of pjko login and during active sessions, used to verify access jurisdiction compliance.
- Session activity logs including games played, bet amounts, deposit and withdrawal transactions, and timestamps.
- Cookie and tracking data as described in Section 7 of this policy.
Section 3
How We Use Your Information
pjko uses your personal data for the following purposes:
- To create, verify and manage your pjko account, including age verification and KYC compliance.
- To process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods.
- To provide customer support and respond to enquiries, complaints and dispute resolution requests.
- To comply with legal and regulatory obligations including anti-money laundering (AML) requirements and fraud prevention.
- To monitor gameplay for responsible gaming compliance, including identifying patterns of potentially problematic play.
- To send you relevant communications about your account, including transaction confirmations, security alerts and updates to platform terms.
pjko does not use your personal data for unsolicited third-party marketing without your explicit prior consent. Where pjko contacts you about promotions and offers, this will be for pjko's own services only, based on your account preferences and history.
Section 4
Legal Basis for Processing Your Data
Contractual Necessity
The majority of personal data pjko processes is necessary to perform the contract between pjko and you — including account operation, payment processing and game service delivery. Without this data, pjko cannot provide its services to you.
Legal Obligation
Some processing is required by law. This includes identity verification (KYC), transaction monitoring for AML purposes, and retention of financial records. pjko is legally obligated to carry out this processing regardless of user preference.
Legitimate Interests
pjko processes certain data on the basis of legitimate interests, including fraud detection, platform security monitoring, and improving the quality of our services for Bangladeshi players. Where pjko relies on legitimate interests, we balance those interests against your privacy rights to ensure they do not override them.
Section 5
Sharing Your Personal Information
pjko does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
We may share your information with:
- Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay) to process your deposits and withdrawals securely.
- Game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, PG Soft, Ezugi) to the limited extent required to deliver game services and resolve disputes.
- Fraud prevention and identity verification service providers engaged by pjko to assist with KYC compliance and security monitoring.
- Law enforcement authorities and regulatory bodies when pjko is legally required to disclose information, including in response to court orders or official investigations.
All third parties with whom pjko shares personal data are required to handle that data securely and in accordance with applicable data protection standards. pjko does not permit third parties to use your data for their own purposes beyond the scope of the service they provide to pjko.
Section 6
Payment Data Security
All payment transactions processed through pjko are protected by 256-bit SSL encryption. pjko does not store full payment credentials such as complete mobile wallet PINs or bank account passwords. Payment processing is handled directly through the secure systems of our payment partners, including bKash, Nagad and Rocket. pjko only retains the information necessary to verify transaction records and process withdrawals — such as the mobile number associated with your registered payment method.
If you believe an unauthorised transaction has been made on your pjko account, contact pjko support immediately at [email protected]. pjko will investigate the matter and cooperate with the relevant payment provider to resolve the issue as quickly as possible.
Section 7
Cookies and Tracking Technologies
What Cookies pjko Uses
pjko uses essential session cookies necessary to operate the platform — for example, to maintain your pjko login session so you do not need to re-authenticate between pages. We also use analytics cookies to understand how users interact with the platform in aggregate, which helps us improve performance and usability. We do not use advertising or cross-site tracking cookies.
Your Cookie Choices
You may configure your mobile browser to block or delete cookies. Please note that blocking essential session cookies will prevent pjko from functioning correctly — you will not be able to remain logged in between page loads if essential cookies are disabled. Analytics cookies may be disabled without affecting core platform functionality.
pjko does not use third-party advertising networks or social media tracking pixels on its platform. Your browsing activity on pjko is not shared with social networks or external advertising platforms.
Section 8
Data Retention
pjko retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. For financial transaction records, pjko retains data for a minimum of 5 years following the last transaction date in compliance with standard anti-money laundering record-keeping obligations. Identity verification documents submitted during KYC are retained for a minimum of 5 years following account closure.
After the applicable retention period has expired and there is no remaining legal basis for holding the data, pjko will securely delete or anonymise your personal information. You may request early deletion of your personal data by contacting support, subject to pjko's ability to comply with any overriding legal obligation to retain specific records.
Section 9
Your Privacy Rights
As a pjko user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact pjko support at [email protected]. pjko will respond to all valid data rights requests within 30 days of receipt.
Your rights include:
- Right of access: request a copy of the personal data pjko holds about you, including what data is held, for what purpose, and with whom it has been shared.
- Right to rectification: request correction of any inaccurate or incomplete personal data pjko holds about you.
- Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to pjko's legal retention obligations.
- Right to restrict processing: request that pjko restricts the processing of your personal data in certain circumstances, for example while a complaint is being investigated.
- Right to object: object to pjko processing your personal data where pjko relies on legitimate interests as the legal basis, if you believe your individual circumstances justify it.
pjko will not discriminate against you for exercising any of your privacy rights. If you are not satisfied with how pjko has handled a privacy request or complaint, you may escalate the matter by contacting pjko's support team directly. We treat all privacy complaints seriously and aim to resolve them fairly and promptly.
Section 10
Security Measures
pjko implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These include 256-bit SSL/TLS encryption for all data in transit, access controls limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments of the pjko platform, and secure server infrastructure with monitoring and intrusion detection capabilities.
While pjko takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are also responsible for keeping your pjko login credentials secure and for notifying pjko immediately if you suspect any unauthorised access to your account. pjko encourages all players to use a strong, unique password for their pjko account and to enable any available two-factor authentication options.
Section 11
Underage Users and Children's Privacy
pjko is strictly an adult platform. Access to pjko is limited to individuals aged 21 years and above. pjko does not knowingly collect personal information from persons under the age of 21. If pjko becomes aware that personal data has been collected from a user who is under 21, that account will be immediately suspended, the data will be deleted, and any associated balance will be forfeited. If you believe a minor has registered a pjko account, please notify us immediately at [email protected].
Section 12
Changes to This Privacy Policy
pjko may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, pjko will update the Effective Date at the top of this page and, where practicable, notify registered players via the contact information held on their pjko account.
We encourage you to review this Privacy Policy periodically. Your continued use of pjko following any update to this policy constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should cease using pjko and may request account closure by contacting our support team.
Contact
Privacy Enquiries and Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact the pjko support team. Our Bangla-speaking agents are available 24 hours a day, 7 days a week and will direct your query to the appropriate team.
Data Protection Contact
Send your privacy enquiry to: [email protected]
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